What is our return Policy?
Returns and exchanges are based on your purchase method. See below for specific guidelines for Shipping, Fresh Flowers, Workshop / Tours and Carriage House gift shop purchases. Most items are only available for return or exchange if you’ve received the wrong order, or the order arrives damaged in transit. Refunds may not include any shipping or handling charges associated with the purchase. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 15 business days for your bank to complete, depending on their processing times.
Can you ship flowers?
Not yet! We hope to some day.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo and PayPal.
How long does it take to get my shipment?
The timing of your shipment will arrive depending on the shipping speed you select. After you purchase you will also be able to see your tracking code in your receipt.
Do I have to pick up my order if I am local?
Currently, most of our store is available for pick up only. Select items are available for shipping.
Where can I find my order number?
After you complete your purchase, we will send you an email receipt. At the top of your receipt under the Hope logo you will see your 4 digit order number. If you have any questions, please have this number ready and it will allow us to help you quicker.
Where can I find my tracking number?
After you purchase a shippable item, your receipt will come with a tracking number for your order.