Terms of Service
This is an overview of the terms and conditions of our store. By making a purchase of one of our products or services, you are agreeing to the following.
Payment for Online Orders
All online sales must be made by credit card, pay-pal or one of our other available processors.. Hope Flower Farm accepts payment from the following credit cards: Visa, Mastercard, American Express and Discover as well as payment processors Paypal, Elo and JCB. Acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards.
Once an order has been submitted, Hope Flower Farm is not able to make changes, modify or combine an order or change a method of payment. If you have forgotten something in your cart you must place an additional order.
At this time Hope Flower Farm is not able to process and ship orders internationally.
Returns and Exchange Policy
Returns and exchanges are based on your purchase method. See below for specific guidelines for Shipping, Fresh Flowers, Workshop / Tours and Carriage House gift shop purchases. Most items are only available for return or exchange if you’ve received the wrong order, or the order arrives damaged in transit. Refunds may not include any shipping or handling charges associated with the purchase. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 15 business days for your bank to complete, depending on their processing times.
If your flowers arrive damaged, you must provide photos of the flowers, within 24 hours of receiving your order, so we can properly assess their condition.
Please provide a photo, your order number and a description of the discrepancy to our customer support.
Fresh flower orders cancelled within 48 hours may be eligible for partial refund if they have not already been designed. All orders that have been designed and assembled are non refundable, as the blooms can no longer be re- purposed. To cancel your order please contact customer support.
We deliver within 60 miles of our farm in Waterford, Va. We use a company called Roadie to deliver our orders. Your order will be delivered by end of day on the day you selected and will be placed on the door step of the recipient. We advise you letting the recipient know that a delivery is headed their way and to be ready to receive it.
Once an order has been placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order. We are unable to combine separately placed orders.
All orders are shipped via our preferred carrier UPS
Please note that we make every effort to ship orders as they are received, however during peak season ( April - October ) we will only ship on Wednesdays. If your item is time sensitive please contact our customer support and we will make every effort to accommodate your request.
Should an item arrive damaged or incorrect, refunds or exchanges may be available. Please contact our customer support within five business days of delivery to begin the evaluation process.
Orders can be cancelled up to 24 hours from when the order is placed, unless the order has already been shipped. We will be able to void this transaction with the payment method used, minus a 3% processing fee. If the order has shipped it is no longer eligible for cancellation, but may be returned for a full or partial refund of the item's cost.
If you’ve realized you have ordered the wrong product and would like to start a return, please email our customer support. Refunds on returned items are issued only after the items have been received by our team. Items that are returned damaged may not be eligible for a refund. All fees incurred with shipping for returns are the responsibility of the customer.
Packages returned to HopeFlower Farm due to incorrect shipping address or package refusal are ineligible for a shipping refund.
Workshops, Tours, and Events
We ask that before you sign up for a class or tour with us that you please check your schedule and make sure you are able to make the class you sign up for. All workshops and tours and non-refundable.
Refunds are permitted within 24 hours of purchase, minus a 3% processing fee.
After 24 hours if you are unable to make your class or tour we ask that you reach out to our customer support to find a time to reschedule or cancel your time slot
Carriage House Gift Shop
Exchanges and returns are allowed within 5 business days of purchase at the Carriage House gift shop. Items must be brought back to Hope Flower Farm to be processed. Items may not be refunded or exchanged if they are returned, used or broken.